Welcome to our shipping and return page! Here at our company, we take our commitment to ensuring your satisfaction seriously. We aim to ensure that each purchase experience is satisfactory and that you are fully content with our products and services.
We understand that trust is essential when it comes to online shopping, and that’s why we strive to establish a relationship based on transparency and honesty with our customers. We want you to feel secure when choosing our products and confident in the shipping and return process.
Our goal is to provide a smooth and hassle-free shopping experience. We acknowledge that unforeseen circumstances may arise, which is why we have carefully crafted a shipping and return policy to meet your needs. We invest time and effort in ensuring that all products are securely packaged and swiftly delivered to your address.
Moreover, we have a flexible return policy that allows for product returns if you are not entirely satisfied. Our customer service team is ready to assist you at every step of the process, from the moment of purchase to post-sales support. We are here to address your inquiries, resolve issues, and ensure you receive the necessary assistance.
We kindly ask that you carefully read the terms and conditions outlined below. They provide crucial information about our shipping and return policy, including timelines, procedures, and specific requirements. By understanding and agreeing to these terms, you are contributing to a successful and long-lasting partnership.
We appreciate the trust you have placed in our company and your ongoing support. We are committed to providing you with the best possible experience, and your feedback is invaluable to us. Please take the time to review the terms outlined below, and if you have any further questions, do not hesitate to contact our customer service team for clarification.
Your satisfaction is our success, and we are here to make your shopping experience the best it can be.
Shipping policy
Orders will be delivered via the postal service, no signature is required and deliveries will be tracked.
Our website Melhor Magazine offers worldwide shipping and deliver product up to 15 working days, provided the item is in stock. During Promotions (Private Sale, Sale …), processing periods may take up to 72 hours or more.
An e-mail notification with tracking details will be sent once your order has shipped successfully.
No signature is required for all orders. After 3 unsuccessful delivery attempts the package will be returned to us.
Delivery costs and methods
All orders placed on our platform will be sent automatically using the standard shipping method.
The default shipping method is carefully selected by our team to ensure a balance between reliability and cost-effectiveness. This means that your orders will be dispatched using the most efficient shipping option available for your region, guaranteeing timely delivery and excellent service.
While the default shipping method will be automatically applied to your orders, we understand that certain circumstances may require specific shipping preferences. If you have any special shipping requirements or requests, kindly reach out to our customer support team at [email protected]. We will do our best to accommodate your needs and provide alternative shipping options if available.
Please note that opting for a different shipping method may result in additional charges, depending on the chosen service and destination. Any such charges will be clearly communicated during the checkout process, giving you full transparency before finalizing your order.
Your items will automatically dispatch as they become available. Your items will also deliver separately to ensure you receive them as soon as possible.
Free Shipping policy
- The free shipping offer is applicable only to standard shipping methods.
- The order total must meet or exceed €10 after any discounts or promotions have been applied.
- This offer cannot be combined with any other ongoing promotions or discounts unless explicitly stated.
- The free shipping offer is subject to change or termination at Melhor Magazine discretion without prior notice.
We value your satisfaction as our top priority and endeavor to provide you with a seamless and rewarding shopping experience. Feel free to browse our diverse range of products, knowing that your order above €10 will qualify for free shipping.
Should you have any inquiries or require further assistance, please do not hesitate to contact our friendly customer support team.
Returns policy
If you want to return one or more items, please contact us by email ([email protected]) and specify your order number and the items you want to return. We advise you to always keep the shipping receipt, until you received our confirmation about receiving your parcel. Keep in mind that you are held responsible for the parcel until the items have returned to us, ALWAYS add your name, order number and return reason to the parcel before returning it.
In case any of your items arrived damaged, please contact us directly through email and tell us the order number and a description of the issue and some pictures. We may contact you if necessary to request more information to understand what may have happened and resolve your case as soon as possible.
Purchases can be returned within 14 days after the receipt of goods. You have the right to open the package to check your goods, but products must be returned unused and with all its original packaging and tags on the items in perfect conditions. You will receive a reimbursement for the value of the returned item(s) within 10 days after the product has returned to us. We are entitled to withhold reimbursement until we have received the goods back from you.
You will have to pay your own return shipping costs. You can choose the carrier of your preference. We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.
Refund policy
If you are seeking a refund from a debit/credit card, refunds will only be made to the original card.
Melhor Magazine reserves the right to refuse a refund if the item to be returned is not in the necessary conditions as specified in our Returns Policy.
Please be aware that it can take up to 10 working days until the refunded amount is visible in your payment method.
